How can we help?
Email support@counteracademy.com for help with the Counter Academy Shopify app. Include your .myshopify.com store domain, the affected class or order reference, what you expected, and what happened. Do not email passwords, payment card numbers, waiver signatures, or health and safety details.
We help with installation, onboarding, permissions, class setup, products, inventory, storefront blocks, bookings, rosters, waitlists, waivers, check-in, instructors, and order synchronization. Screenshots are useful when they contain fictional or redacted customer information.
The Pay per seat plan charges $1 USD per paid class seat through Shopify App Pricing. Send the shop domain, Shopify invoice or charge reference, class reference, and expected seat adjustment. Shopify may convert USD app charges into a merchant's supported local billing currency.
Students and attendees should contact the kitchen store or class host shown on their receipt for cancellations, transfers, refunds, class instructions, allergens, venue access, or waiver questions. The merchant controls those policies and the underlying booking relationship.
For access, correction, deletion, or export requests, contact the relevant merchant first or email us with the merchant's store domain. Use the subject "Privacy request". We will verify and route the request and process valid Shopify privacy webhooks without exposing another customer's information.
Use the subject "Security report" and include reproducible steps, affected URLs, and impact. Do not access or retain data that is not yours, disrupt a merchant, or publish a vulnerability before we have had a reasonable opportunity to investigate and fix it.
Support is monitored on business days in Pacific Time. We aim to acknowledge ordinary merchant requests within two business days and urgent security, privacy, installation, or billing-impacting reports within one business day. Resolution time depends on scope and third-party services such as Shopify.