Terms of service
These terms are an agreement between 1459731 B.C. Ltd., doing business as Counter Academy ("Counter Academy," "we," or "us"), and the merchant or organization that installs or uses the Counter Academy Shopify app ("you").
Effective and last updated:
By installing, selecting a plan, or using Counter Academy, you accept these terms and our privacy policy. You represent that you can bind the merchant or organization connected to the Shopify store. If you do not agree, do not install or use the service.
Counter Academy helps merchants create and publish class products and manage schedules, capacity, instructors, orders, rosters, waitlists, waivers, and attendance. Features may evolve, and some functions require a compatible Shopify store, Online Store, Shopify APIs, theme extension, or other third-party service.
The public Pay per seat plan has no recurring subscription fee and charges $1 USD for each paid class seat reported through the paid_class_seat usage meter. Quantity reductions, refunds, edits, and cancellations generate corresponding usage reversals. Development stores are free where Shopify marks them eligible. Shopify calculates, converts where applicable, invoices, collects, and displays these charges under the plan approved by the merchant.
Shopify is a separate service governed by its own terms. You are responsible for your Shopify account, plan approval, billing settings, app spending controls, store configuration, and compliance with Shopify policies. Removing Counter Academy stops future service activity but does not automatically cancel or refund valid charges already added to a Shopify bill.
You are responsible for accurate class, capacity, price, location, instructor, safety, cancellation and accessibility information; obtaining required consents and waivers; supervising classes; fulfilling purchases and refunds; responding to customers; and complying with consumer, privacy, tax, food-safety, employment, licensing, and other laws that apply to your business.
Keep Shopify and staff credentials secure, assign only necessary permissions, and promptly remove access that is no longer authorized. You are responsible for activity under your store and staff accounts. Tell us promptly about suspected unauthorized use or a security incident involving Counter Academy.
You instruct us to process customer and attendee information to provide the service. You must give legally required notices, have an appropriate basis for collection, limit sensitive safety and emergency information to what is necessary, honor privacy requests, and avoid entering payment-card data, passwords, or unrelated sensitive information.
Do not misuse the service, violate law or another person's rights, upload malicious or deceptive content, bypass security or capacity controls, scrape or reverse engineer the service except where law permits, interfere with other users, send spam, or use the app to sell unlawful, unsafe, or prohibited goods or services.
You retain rights in content you submit and grant us a limited license to host, copy, transform, and display it solely to operate and support the service. You confirm that you have the rights needed for class descriptions, images, instructor profiles, forms, and other content. Counter Academy and its software, branding, and documentation remain our property or that of our licensors.
We aim to provide a reliable service but do not guarantee uninterrupted or error-free operation. Shopify, hosting, database, email, network, and browser dependencies can affect availability. We may maintain, secure, change, or discontinue features and will give reasonable notice of material changes when practicable.
You may stop using the service and uninstall the app at any time. We may suspend or terminate access for non-payment, security risk, abuse, legal requirements, or material breach. Sections that by their nature should survive—including payment obligations, ownership, disclaimers, liability limits, and dispute terms—continue after termination.
To the extent permitted by law, the service is provided "as is" and "as available" without implied warranties. Counter Academy does not operate your classes and is not responsible for instruction, ingredients, allergens, injuries, merchant products, refunds, or customer conduct. To the extent permitted by law, our aggregate liability arising from the service will not exceed the greater of $100 USD or the app fees you paid to us through Shopify in the three months before the event giving rise to the claim; neither party is liable for indirect, special, incidental, or consequential loss where such exclusion is lawful.
To the extent permitted by law, you will defend and indemnify Counter Academy from third-party claims arising from your classes, products, content, legal non-compliance, misuse of the service, or breach of these terms, except to the extent caused by our own negligence or willful misconduct.
These terms are governed by the laws of British Columbia and the federal laws of Canada applicable there, without regard to conflict-of-law principles. Subject to any mandatory consumer rights, disputes will be brought in the courts located in British Columbia.
Questions can be sent to support@counteracademy.com. We may update these terms by posting a revised version and effective date. Material changes will be communicated where required; continued use after the effective date means you accept the revised terms.